marchie
Full Member
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- 4,250
As Jasper Carrott says about 1/2 way through his monologues of woe and misfortune, 'Yes, I know NOW ...'
I was foolish enough to insure with CAMC a week or so before my policy expired, and the new cover came with 1 year's free CAMC Membership, which has proven to be totally worthless and ridled with apathy and ineptitude
The CAMC Membership required me to log on to my CAMC Account to access my insurance documents, but I could not do so, because my email account had already been used! CAMC cannot reconcile the [already used] email address with the existing Password, and I cannot create a new account/new password because I cannot log on ... Because I cannot log on, I cannot access my insurance documents ...
So, I sent an email to Emily Parsons at CAMC Membership, who had emailed me to confess her complete excitement at my decision to rrejoin CAMC, thinking that, when she had calmed down, she would liaise with CAMC IT Section and resolve my problem. How naive am I? She ignored my email, and the follow up, and the follow up to that, in which I asked that a Formal Complaint be raised at the total failure to set up my CAMC Membership correctly, and the knock on effect of being unable to obtain my Motorhom Insurance documents. I managed to get a bare 'Insurance details Policy Number' direct from Devitts Insurance, ONLY because the 4th person I spoke to at Devitts displayed some initiative and used his personal email account to send insurance details, rather than using the CAMC Portal which I cannot access because of the problems with my CAMC Membership ...
I have sent a blistering email this morning indicating that CAMC has no interest in its Membership function once the money is in the Bank [and the 'free' Membership is nonsense, it is priced into the insurance premium, even if the CAMC First Year Commission is not quite enough to cover the cost], and is spectacularly inept and apathetic in equal measure. I also asked whether the CAMC Membership Manager was Job Sharing with the Zimbabwe Justice Minister, since neither job seems to exist ... Drpping in sarcasm, but justified in view of the complete failure to reply to my emails and 4 phone calls [the latter focused initially on the lack of Insurance documents]
So, be warned, and avoid CAMC like the plague. The organisation is arrogant beyond belief, utterly complacent, and its staff cannot be arsed to respond to emails poiting out problems and asking for assistance to rectify them. I have told them this morning that I shall not be renewing my membership for 2025/26 [9 days after rejoining this year], and I shall certainly not be renewing my insurance with them, even if I have to pay a higher premium elsewhere. A cheaper premium that comes with a total lack of customer service/support is, like a verbal contract, not worth the paper it's written on, as Samuel Goldwyn said ...
Steve
I was foolish enough to insure with CAMC a week or so before my policy expired, and the new cover came with 1 year's free CAMC Membership, which has proven to be totally worthless and ridled with apathy and ineptitude
The CAMC Membership required me to log on to my CAMC Account to access my insurance documents, but I could not do so, because my email account had already been used! CAMC cannot reconcile the [already used] email address with the existing Password, and I cannot create a new account/new password because I cannot log on ... Because I cannot log on, I cannot access my insurance documents ...
So, I sent an email to Emily Parsons at CAMC Membership, who had emailed me to confess her complete excitement at my decision to rrejoin CAMC, thinking that, when she had calmed down, she would liaise with CAMC IT Section and resolve my problem. How naive am I? She ignored my email, and the follow up, and the follow up to that, in which I asked that a Formal Complaint be raised at the total failure to set up my CAMC Membership correctly, and the knock on effect of being unable to obtain my Motorhom Insurance documents. I managed to get a bare 'Insurance details Policy Number' direct from Devitts Insurance, ONLY because the 4th person I spoke to at Devitts displayed some initiative and used his personal email account to send insurance details, rather than using the CAMC Portal which I cannot access because of the problems with my CAMC Membership ...
I have sent a blistering email this morning indicating that CAMC has no interest in its Membership function once the money is in the Bank [and the 'free' Membership is nonsense, it is priced into the insurance premium, even if the CAMC First Year Commission is not quite enough to cover the cost], and is spectacularly inept and apathetic in equal measure. I also asked whether the CAMC Membership Manager was Job Sharing with the Zimbabwe Justice Minister, since neither job seems to exist ... Drpping in sarcasm, but justified in view of the complete failure to reply to my emails and 4 phone calls [the latter focused initially on the lack of Insurance documents]
So, be warned, and avoid CAMC like the plague. The organisation is arrogant beyond belief, utterly complacent, and its staff cannot be arsed to respond to emails poiting out problems and asking for assistance to rectify them. I have told them this morning that I shall not be renewing my membership for 2025/26 [9 days after rejoining this year], and I shall certainly not be renewing my insurance with them, even if I have to pay a higher premium elsewhere. A cheaper premium that comes with a total lack of customer service/support is, like a verbal contract, not worth the paper it's written on, as Samuel Goldwyn said ...
Steve
