Perhaps it was a rental van and the renter had no idea how to use them.
I have E&P jacks in my Iveco, & found a new use for them a few days ago.
I got it stuck on my lawn turning around whilst reversing back to my carport.
I used the jacks to raise the rear wheels off the ground enough to slide my waffle boards underneath job done!
So much easier than the last time I got stuck on Mull in our Crafter, after hastily moving over for an oncoming delivery driver who seemingly had no intention of slowing down !