Gitana
Free Member
- Messages
- 5
Anyone else on here had problems with a Duvalay mattress?
We bought a new motorhome late I n 2014. It had a Duvalay mattress as standard. It was really comfortable at first. But it’s got increasingly uncomfortable and developed massive dips. We’ve turned it but it’s now really uncomfortable. It’s got much worse on our trips this year. I keep a log of our trips ( yes, sad I know?) and we’ve only spent 312 nights in the van in just over 4 years of ownership.
I contacted Duvalay,who asked me to send photos of the mattress with something straight, like a broom shank over the furrows so they could see the extent of the problem. When I sent them I called them to check they’d received them and that they were clear enough. The girl who took my call said they showed the problem very clearly. However I was gutted at their response to my request for a replacement. They say that they offer a 3 year warranty and so the best they can do is offer 30% discount. I had already explained how little it had been used.
I’m still waiting to hear how much they will charge for a replacement. But I’m not inclined to pay again for a so called premium product that can’t take the equivalent of less than a year’s use.
Has anyone else had similar experiences? How have you resolved them? Any recommendations for alternatives to Duvalay?
Thanks
We bought a new motorhome late I n 2014. It had a Duvalay mattress as standard. It was really comfortable at first. But it’s got increasingly uncomfortable and developed massive dips. We’ve turned it but it’s now really uncomfortable. It’s got much worse on our trips this year. I keep a log of our trips ( yes, sad I know?) and we’ve only spent 312 nights in the van in just over 4 years of ownership.
I contacted Duvalay,who asked me to send photos of the mattress with something straight, like a broom shank over the furrows so they could see the extent of the problem. When I sent them I called them to check they’d received them and that they were clear enough. The girl who took my call said they showed the problem very clearly. However I was gutted at their response to my request for a replacement. They say that they offer a 3 year warranty and so the best they can do is offer 30% discount. I had already explained how little it had been used.
I’m still waiting to hear how much they will charge for a replacement. But I’m not inclined to pay again for a so called premium product that can’t take the equivalent of less than a year’s use.
Has anyone else had similar experiences? How have you resolved them? Any recommendations for alternatives to Duvalay?
Thanks