Easy lifter Hydratrail failure.

Bruce h

Full Member

Messages
33
I feel a little bit awkward making this post because having bought a hydra trial unit to carry our small motorbike I found it to be very good. On this occasion it was only carrying two electric bikes, I put full faith in its performance and build quality. Last Wednesday however travelling at 60 miles an hour on the M20 on our way to Southern Spain one of the wheels parted company with the unit This resulted in dragging the rest of the unit for several hundred yards along the motorway until I could get on to a wide enough section of hard shoulder. The wheel and the leg that carries it crossed the carriageway and ended up on the other side of the motorway Having nowhere to carry the assembled unit and not wishing to dismantle it with forty tonne artics three feet away I had to leave the unit on the hard shoulder and put the bikes in the motor home. The damage to the underside of the unit was so extreme it was impossible to see why the failure occurred. I am fastidious with checking nuts, bolts, torque, straps and fixings before making any journey,before making this journey everything was checked including tyre pressures and grease into the wheel bearings. I do not know why it failed but I do know it was not down to negligence on my part. The unit has done several thousand miles without fault. The sad piece is that on contacting the maker and asking if it was possible to claim on the insurance the attitude was it cannot possibly be a fault with the unit and therefore no I’m not interested. This is a shame because I genuinely think that the idea is clever it makes carrying a motorbike easy and does not hinder your speed as a trailer would. The attitude of its not my problem is however very disappointing and had I been able to come to an agreement with the maker and seller I would’ve purchased another unit. Just a warning for anyone with a hydra trail or thinking of buying one. I will make it clear that this post is about the attitude rather than the product. I took numerous photos to support my case but I think even attempting to get any interest in my situation will be fruitless.
 

RV2MAX

Full Member

Messages
283
Where was the separation , was it the whole wheel clip on unit , if you are unsure a few pics would most likely show where the failure was ?
 

Bruce h

Full Member

Messages
33
Where was the separation , was it the whole wheel clip on unit , if you are unsure a few pics would most likely show where the failure was ?
If pictures would show where it failed I would have worked it out for myself, that is the dilemma. No substantial evidence.
 

Kontiki659

Free Member

Messages
5
I feel a little bit awkward making this post because having bought a hydra trial unit to carry our small motorbike I found it to be very good. On this occasion it was only carrying two electric bikes, I put full faith in its performance and build quality. Last Wednesday however travelling at 60 miles an hour on the M20 on our way to Southern Spain one of the wheels parted company with the unit This resulted in dragging the rest of the unit for several hundred yards along the motorway until I could get on to a wide enough section of hard shoulder. The wheel and the leg that carries it crossed the carriageway and ended up on the other side of the motorway Having nowhere to carry the assembled unit and not wishing to dismantle it with forty tonne artics three feet away I had to leave the unit on the hard shoulder and put the bikes in the motor home. The damage to the underside of the unit was so extreme it was impossible to see why the failure occurred. I am fastidious with checking nuts, bolts, torque, straps and fixings before making any journey,before making this journey everything was checked including tyre pressures and grease into the wheel bearings. I do not know why it failed but I do know it was not down to negligence on my part. The unit has done several thousand miles without fault. The sad piece is that on contacting the maker and asking if it was possible to claim on the insurance the attitude was it cannot possibly be a fault with the unit and therefore no I’m not interested. This is a shame because I genuinely think that the idea is clever it makes carrying a motorbike easy and does not hinder your speed as a trailer would. The attitude of its not my problem is however very disappointing and had I been able to come to an agreement with the maker and seller I would’ve purchased another unit. Just a warning for anyone with a hydra trail or thinking of buying one. I will make it clear that this post is about the attitude rather than the product. I took numerous photos to support my case but I think even attempting to get any interest in my situation will be fruitless.
Hi Bruce h
I have been thinking of replacing my scooter rack for one of the these, I have looked at them at motorhome shows last year and was going to buy one this year at Peterborough show, but after reading your post will look elsewhere.
 

alwaysared

Full Member

Messages
288
Hi Bruce h
I have been thinking of replacing my scooter rack for one of the these, I have looked at them at motorhome shows last year and was going to buy one this year at Peterborough show, but after reading your post will look elsewhere.
Why?
How many have failed as a percentage of the amount sold?
Mine's been great. No one makes anything that is 100% fail proof, I've seen wheels come off trailers and artics yet there are still plenty of both in use.
People soon go on the internet and highlight failures but not many bother to highlight the fact they have a good item. The only thing I've found with the Hydratrail is they suck at after sales support and they have also made a few different designs over the years and some are better than others but it's dificult to find out which one was or is the best design.

Regards,
Del
 

SimonM

Full Member

Messages
539
How old is the unit? You say you’ve covered thousands of miles, but that is to be expected, if it’s a UK company then Sales of Goods Act May be able to help you pursue a claim on them.
 

Bruce h

Full Member

Messages
33
Why?
How many have failed as a percentage of the amount sold?
Mine's been great. No one makes anything that is 100% fail proof, I've seen wheels come off trailers and artics yet there are still plenty of both in use.
People soon go on the internet and highlight failures but not many bother to highlight the fact they have a good item. The only thing I've found with the Hydratrail is they suck at after sales support and they have also made a few different designs over the years and some are better than others but it's dificult to find out which one was or is the best design.

Regards,
Del
Yes I quite agree but when something fails well below it’s expected life span and the failure is not down to user error then the maker or supplier should be positive and take some responsibility. In this case even though I have emailed photos of the failed weld that caused the unit to fail, I get no response whatsoever. It is not even a year old and has not been abused.
 

SimonM

Full Member

Messages
539
I’d get on to trading standards if it were me, a weld that’s failed under a year old is potentially a life threatening situation and you were fortunate to survive. Where is the unit now? I see you mentioned you were on your way to Spain.
 

alwaysared

Full Member

Messages
288
Yes I quite agree but when something fails well below it’s expected life span and the failure is not down to user error then the maker or supplier should be positive and take some responsibility. In this case even though I have emailed photos of the failed weld that caused the unit to fail, I get no response whatsoever. It is not even a year old and has not been abused.
I agree with everything you are saying and the fact that it is not very old is even more alarming. I think that you should contact trading standards because surely it should have at least a one year warranty. I was just pointing out that all things mechanical can fail even though we don't expect them to.

Regards,
Del
 

maingate

Full Member

Messages
325
You have quite a large overhang on your motorhome, which I think would contribute to the damage. An inch of 'bounce' on a poor road surface would be magnified at the towbar.
 
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