I did think was a standard feature - didn't know that had gone with the switch to the AA?
Having a little trawl around (as I am also relying on the FlexAccount Breakdown feature) I found the following info:
From the P400 Nationwide PDF ....
Section G: National Recovery (Relay) Provided by Automobile Association Developments Limited (trading as AA Breakdown Services)
"The AA may be prepared to make National Recovery available if you are, or the driver of your vehicle is, unexpectedly taken ill during a journey and no other passenger can drive your vehicle to complete your intended journey. Any compassionate National Recovery assistance is given at the AA’s absolute discretion."
So it is possible and doable on the AAs discretion
From a Nationwide Press Release on the change to the AA ....
James Broome, Head of Current Account & Credit Cards at Nationwide Building Society, said: “We regularly review the additional benefits we offer our members to ensure they continue to offer good value and meet their changings needs. Our UK and European breakdown service already offers one of the highest levels of cover on the market. However, I am pleased that as part of our new partnership with the AA we will be able to expand this cover even further to offer our FlexPlus members additional support should they be involved in an accident.”
This would suggest that the change to the AA has enhanced the features and not taken anything away ("expand this cover even further ... additional support"), so if it was a previous standard feature, and their new providers (AA) is technically able to provide that service, they should take that on if needed?
The wording of the Nationwides document can be suspect sometimes. You may recall that they incorrectly stated lower weight and length limits for Motorhomes when they first gave the info about the impending change to the AA a few months ago and subsequently corrected that? maybe this is a similar situation and no one has noticed?
It could be worth a call or email to someone from Nationwide (maybe James Broome above?) to ask?
Given also that the FlexAccount benefits also include Travel
Insurance, maybe this situation is also covered by that part of the benefits?