NHS appointment checker.

runnach

runnach

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This Thursday I attend Golden Jubilee Hospital (GJH), Clydebank. Friday I received a call, all electronic, press one for name confirmation, etc. Then onto appointment detail, press one if you will attend on the date and time, and so on. Finishing with "if after this call a reason arises for you not to attend your appointment, please contact us asap". Do other UK NHS hospitals use this system outlined above, or is this GJH only?

What a simple and great system.
 
runnach said:
This Thursday I attend Golden Jubilee Hospital (GJH), Clydebank. Friday I received a call, all electronic, press one for name confirmation, etc. Then onto appointment detail, press one if you will attend on the date and time, and so on. Finishing with "if after this call a reason arises for you not to attend your appointment, please contact us asap". Do other UK NHS hospitals use this system outlined above, or is this GJH only?

What a simple and great system.
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Yes we do though it is a text you receive a reminder about your appointment but with the same click to attend click if you cannot attend and click to change appointment very efficient and far better than hanging on the phone listening to YoU ARE CALLER No ???
 
A great time and money saver I thought. But I guess this may not suit everyone, especially auld folks who struggle with simple IT tasks.

I wonder what the next step would be with non reply to phone call, a letter?
 
Doc sends a text as in Annies, but the Bradford hospitals send me a link via text and email which you have to put all your details in the read a bloody letter, okay if you only have one to read but I have several so I have to fart about til I find the right one, if it's the wrong one, back to the beginning.
 
We had real problems with appointments at GJH in that they only ever sent out letters, not ideal with an erratic postal service. Good that there has been improvement. On one occasion we attended for a life or death decision appointment only to be told it had been cancelled, quite a shock after nervously waiting for weeks.
Here we get appointments by text and should we fail to respond a letter is sent. The text links to a pdf with details and a calendar link. All appointments with consultants result in a letter detailing discussion. This is often available online also on the NHS app.
 
Pudsey Bear said:
Doc sends a text as in Annies, but the Bradford hospitals send me a link via text and email which you have to put all your details in the read a bloody letter, okay if you only have one to read but I have several so I have to fart about til I find the right one, if it's the wrong one, back to the beginning.
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I quite like getting the emails when I get one and I’ve opened the link I take a screen shot so I don’t have to mess around keep opening them after the appointment I delete the screenshot so I only have pending on my phone much easier to keep track.
 
I hate them because they also send a letter so I just ignore them.
 
8.15 Phone call from dentist due to sickness cancellation of 10.30 appointment 2.1/4hrs notice
but from them Quote (Please note, our practice requires 24 hours notice for cancellation of appointments.)
that's on NHS This happens every year But if I was PRIVATE
 
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