Royal Mail Tracker System - What a Joke

marchie

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I ordered a small pack of roffing screw covers from Macclesfield on Wednesday, and Royal Mail collected the item. They updated the Tracker to indicate delivery would be 1st or 2nd August, but later altered it to 2nd August durng the afternoon over a 4 hours time slot. The item arrived at Edinburgh Mail Centre yesterday morning just after 06:;00. Checked the Tracker 1/2 hour ago - my parcel has been received at London MC from Edinburgh MC! Must be gong on a 'Wrong way round the world' trip, so who knows when it will arrive? Or IF t will arrive? Cannot speak to a human, the 'system' merely states that Royal Mail have my parcel; this I know , the question is *when* will Parcelfarce [deliberate typo] get it back into Scotland and delivered to me ...

Steve
 
Was in Cardiff and ordered a gas pipe from cardiff to be delivered in royal mail 48 hrs delivery to cambridge, i arrived in huntingdon 4 hrs later,
The item was recieved in cardiff the day i left, then sent to chester, warrington, manchester, york, peterborough , luton , huntingdon back to peterborough where it sat for three days then was dispatched and returned to peterborough, eventually got to me two weeks +48 hrs later, and royal mailcouldnt understand why i kept phoning
 
The Royal Fail has it's own system; it being the biggest in the UK, it has trucks going everywhere, so stuff just gets put on them by compass direction, not town. I worked for them for a VERY short while in the 90's and I couldn't believe how disorganised they were.
 
Was in Cardiff and ordered a gas pipe from cardiff to be delivered in royal mail 48 hrs delivery to cambridge, i arrived in huntingdon 4 hrs later,
The item was recieved in cardiff the day i left, then sent to chester, warrington, manchester, york, peterborough , luton , huntingdon back to peterborough where it sat for three days then was dispatched and returned to peterborough, eventually got to me two weeks +48 hrs later, and royal mailcouldnt understand why i kept phoning
I couldn't get through to a human being - just a chatbot that informed that Royal Mail has my parcel - which I already knew! The point was to discover when *I* might get the parcel ...

I emailed a complaint to Parcelfarce, and the introductory text they would 'do their best to respond in 3 working days' [Monday to Friday 09:00 to 17:00]. When I sent the email, the auto response said 'reply within 4 working days, but at busy periods it may take longer' ...

Customer service? Parcelfarce couldn't begin to spell it.

I contacted Ebay and they arranged a callback, by a human being, not a chatbot - woohoo! Veronica was beyond helpful, and even apologised for the problem, despite it having no direct link to the item or the despatch. She organised a refund, and said that *if* the item is eventually delivered, to keep it! The item is a pack of 50 garage roofing screw caps that I bought because the roofer left one uncovered, so I would have had 49 spares ...

Steve
 
I couldn't get through to a human being - just a chatbot that informed that Royal Mail has my parcel - which I already knew! The point was to discover when *I* might get the parcel ...

I emailed a complaint to Parcelfarce, and the introductory text they would 'do their best to respond in 3 working days' [Monday to Friday 09:00 to 17:00]. When I sent the email, the auto response said 'reply within 4 working days, but at busy periods it may take longer' ...

Customer service? Parcelfarce couldn't begin to spell it.

I contacted Ebay and they arranged a callback, by a human being, not a chatbot - woohoo! Veronica was beyond helpful, and even apologised for the problem, despite it having no direct link to the item or the despatch. She organised a refund, and said that *if* the item is eventually delivered, to keep it! The item is a pack of 50 garage roofing screw caps that I bought because the roofer left one uncovered, so I would have had 49 spares ...

Steve
Ah roofing . OP said roffing . Naturally I assumed it was some kind of sexual thing . As you do
 
According to the Parcelfarce Tracker, my item enjoyed its trip from Edinburgh to London on Saturday ... The item in question is plastic buttons, so perhaps it toured Theatreland, hoping to audition for a part in Cinderella. Unfortunately, it's too early for pantomime season, so Buttons returned to Edinburgh Mail Centre yesterday, totally undone :ROFLMAO:. Parcelfarce say the item will be sent onto a local office for delivery - they just didn't say which one, and there's no guarantee it will be in Fife :oops:

Steve
 
According to the Parcelfarce Tracker, my item enjoyed its trip from Edinburgh to London on Saturday ... The item in question is plastic buttons, so perhaps it toured Theatreland, hoping to audition for a part in Cinderella. Unfortunately, it's too early for pantomime season, so Buttons returned to Edinburgh Mail Centre yesterday, totally undone :ROFLMAO:. Parcelfarce say the item will be sent onto a local office for delivery - they just didn't say which one, and there's no guarantee it will be in Fife :oops:

Steve
Oh, the excitement - the item has reached Kirkcaldy Delvery Office and *should* be delivered today - just hope it is to the right address!

Steve
 
So is it Royal Mail or Parcelforce ? They are not the same. I think you are talking abour RM as it's a small packet. Either way, they have both "lost " stuff I have ordered several times.
 
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