Tes now has an urgent appointment to see the Urologist

[Admin]

For those who have been following Tes's health problems today has reached a new level.

Our GP has written to the hospital four times since the 4th of August telling them that they should not have discharged Tes and that they need to see her urgently. So today the letter arrived giving us the date of her Urgent Appointment it is on 19th January 2019!

4 months!

Well, that was the end of my tolerance for this negligent handling of her care. So I phoned the Urology dept and said I would like to speak to the Consultant's Secretary. Surprisingly she was unavailable to speak to me. So I told the lady that I was going to hang up and then make a PALS complaint, she asked me to explain what I felt had gone wrong. I calmly but assertively explained what had happened to Tes and how she had been treated. She told me that none of the Doctor's letters had reached them as there is a backlog of scanning the letters onto the system and this is now taking 2+ months before they can see them. The sent appointment is a routine follow up hence the timescale. Tes now has an appointment on 3rd of October and the lady suggested that I do go ahead and make the complaint as it is important to highlight the errors that have happened.

I hope this time we can make some progress.

 

[Carrerasax]

Oh dear how dreadful, hope they get their act together soon.

 

[Steveandjulie]

The nhs is a disgrace I collapsed on 2nd feb and was admitted to hospital to be diagnosed with Miller Fisher syndrome was sent home after 9 days with a follow-up with in 3months but my consultant retired but I wasn't told or my gp it's only when I phoned the consultant office I was informed of his retirement and I would be given a new consultant but no date went back to gp who complained and got me a consultant at Chorley hospital but not for a couple of months I've been back to gp a few times as I've not improved they want me to see an eye specialist but that's going to take 3 months it's just takes too long to be seen as I've been off work now for 7 months so I can sympathise with your frustration

 

[yorkslass]

About time.

She's been passed from pillar to post for way too long.

How can they justify taking 2 months to process GP requests? Another delaying tactic, cos while your not"in"the system, your not a waiting time statistic.

Definitely something for PALS.

 

[Annabella]

Hopefully things will start to move a bit quicker now, poor Tes has been put through so much: as have you and Keeley.
Big hugs all around xx

 

[Minisorella]

I can feel the frustration boiling inside me just reading about this... can only imagine how bad it must feel for you and Tes. Good for you in passing this on to PALS... totally the right thing to do in the circumstances. In a world of instant communication, it's pretty inconceivable that they can't get to read letters for 2 months! Something somewhere is dreadfully wrong. Let's hope your complaint gets results not just for Tes but for all those others who are likely going through similar horrors.
Huge hugs to you all... stay strong xx

 

[Tes]

I really couldn’t believe it when the letter came. I just cried. Been pretty bad the last couple of weeks. I have had some more tests but the results are not back yet. Also given antibiotics because of having a temperature this doctors visit. So glad I have an earlier date. Just want someone to tell me what’s wrong and make it better. ?
Thank you for all your thoughts, both on the forum or via message to phil or I. ?

 

[Pudsey Bear]

I've not been following your problems Tes, but I hope that they find a cause and a cure soon

 

[trevskoda]

Why in this day & age do they send letters,email would be there in a flash,its all bluff,hope they get her sorted now.

 

[Pudsey Bear]

Also you get appointment letters, which tell you sod all about what they are for, I got one all it said was which department, bu tI am seeing three different doctors in that one department..

I asked about emails and it's a data protection thing, letters are more secure, REALLY.

 

[2cv]

All the best for 3rd October, hope that you can get this all sorted soon.

 

[trixie88]

hope you get things sorted soon tes. take care

 

[Caz]

Very frustrating for you all and of course especially Tes. I do hope they move quicker from now on and Tes feels better soon.

 

[Tes]

? <— to everyone

 

[jeffmossy]

What a nightmare Tes . Sending you hugs and hope you get better soon . Jeff & Lorraine x