What a feck up our surgery is, Urologist wrote them a letter on the 18th and posted it same day, surgery receives them and when someone has time they are SCANNED onto the system, I'm still waiting for the amended script, it has not even been scanned yet, so I ring and told I'm 22 in a queue, stuff that so I go down (with my copy of the letter I'd had for over a week) and remonstrated with the poor lass on reception as politely but firmly as I could, when I arrived I was the only person there, I apologised twice to the building queue behind me, I was surprised that most of them fully understood my frustration with the NEW system that is worse than the old system, unfortunately, some were late for their appointments so staff had to come out and take names etc, but all were seen, meanwhile I'm still waiting for a solution to me not having my meds and also a bloods request.
I eventually got my bloods paperwork and will have it done tomorrow morning at 08:50 10 miles away, I also got the pharmacist to agree to send my script to Asda, I went to Asda to let them know there was an urgent script coming and they are going to text me when it's done.
Why is it so difficult? A doc could have wrote one out I could have got it filled really quickly.
Modality I believe have over 400 surgeries around the country, I assume as a business they are not doing this as a none profit so the NHS is giving them money, and I believe all staff are on the minimum wage, why pay them we had a system that was cheaper and mostly worked.
Rant over.