2cv
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As we are moving soon we need to buy a few furniture items and for one of these used Wayfair. What a disaster they proved to be. They used Evri as courier (formerly Hermes) and they promptly lost the item. Several phone calls later I have invoked my right to cancel the order but still no refund from Wayfair, though they still claim to be investigating the matter. I will get my money back under section 75 through the credit card but just thought I’d post this to perhaps save someone else the hassle that Wayfair have given me.