royh28
Full Member
- Messages
- 160
For some time we have been looking for a good winter jacket for Pauline. Go Outdoors catalogue listed a Craghoppers Aird 3in1 jacket discounted from £150 to £85.
Great! Over to Coatbridge yesterday and made the purchase. Going through the security door the alarm went off, stopped to go back to the till and the assistant waved to us to just carry on, so we did, alarm went off again but we kept on going and went home.
At home Pauline tried the jacket on again and found a security device attached.
Phoned branch and was told to come back to get tag removed. Explained it was a 32 mile round trip, assistant arranged a further 10% discount for our trouble. Not bad so went over today.
Went into store and the alarm went off! Manager meets us and apologises profusely, takes us to the till and puts £25.00 back on to my credit card! RESULT.
Very happy with Go Outdoors customer complaints policy. Christmas just got a little better.
Merry Christmas Everyone.
Great! Over to Coatbridge yesterday and made the purchase. Going through the security door the alarm went off, stopped to go back to the till and the assistant waved to us to just carry on, so we did, alarm went off again but we kept on going and went home.
At home Pauline tried the jacket on again and found a security device attached.
Phoned branch and was told to come back to get tag removed. Explained it was a 32 mile round trip, assistant arranged a further 10% discount for our trouble. Not bad so went over today.
Went into store and the alarm went off! Manager meets us and apologises profusely, takes us to the till and puts £25.00 back on to my credit card! RESULT.
Very happy with Go Outdoors customer complaints policy. Christmas just got a little better.
Merry Christmas Everyone.