AXA Insurance..refused Claim

[Yeoblade]

So the latest

• as posted before they have refused my claim
• they have not replied to numerous emails
• the claim is now marked as closed despite my challenge

From the Lloyds/Axa website

Travel insurance update: Coronavirus
Your Travel Insurance Policy has an exclusion which prevents you from claiming for any circumstances known prior to purchasing a policy or booking a trip which may cause a claim. Late on 11th March 2020 the World Health Organisation confirmed Coronavirus (COVID-19) has reached pandemic status therefore it is reasonably foreseeable that it may give rise to a cancellation claim.

As an annual multi trip policyholder please be aware any trip booked after 18 March 2020 will not have cover for any cancellation claim in relation to Coronavirus including, but not limited to, your diagnosis of Coronavirus, due to FCO advice or flight cancellation caused by Coronavirus.

We will continue to cover any medical claims because of Coronavirus if you are travelling to an area where no FCO advice against travel exists.

Any trip booked up to and including 18 March 2020 on annual multi trip policy will benefit from normal cover as stated in the Terms and Conditions.

Next step is compaints department

I once tried an insurance complaints dept. I found them a tad bias. !!

 

[jagmanx]

Agree with post 21

Travel Advice against all non-essential travel: Foreign Secretary's statement, 17 March 2020

Foreign Secretary Dominic Raab gave a statement advising against all non-essential travel overseas in response to the coronavirus (COVID-19) pandemic.

www.gov.uk

THE FCO advice (17th March) advises against "All unecessary international travel"
It does not specify just leaving UK
The advices includes (read further down)
"We are not currently advising British people to immediately return to the UK if they are overseas, except for a few countries detailed in our travel advice. "

Not expecting much from Complaints but I will take this to the Ombudsman