Beware of Wayfair

[2cv]

As we are moving soon we need to buy a few furniture items and for one of these used Wayfair. What a disaster they proved to be. They used Evri as courier (formerly Hermes) and they promptly lost the item. Several phone calls later I have invoked my right to cancel the order but still no refund from Wayfair, though they still claim to be investigating the matter. I will get my money back under section 75 through the credit card but just thought I’d post this to perhaps save someone else the hassle that Wayfair have given me.

 

[argoose]

To be fair I had an order go missing from electric bike shop, they used evri.
Shop were fine, sent out new order.
Evri may be a new name, but still the same old problems .
It all depends how a retailer deals with the customer when let down by the delivery company.
Always think retailers would be better off paying a bit extra for a delivery company that works, than saving a couple of quid and trashing their reputation.

 

[Vanterrier]

Compulsive gamblers send themselves £100.00 by Evri

K

 

[Wully]

Anytime I buy anything on internet I try my best to find out who the courier is first if it’s Hermes I then don’t proceed with the order there the worst company ever. Good luck Bill hope you get it sorted.

 

[number14]

I can't stand Wayfair's TV adverts, especially the one where the voice over goes "Must have cost a fortune" and that annoying woman replies "Actually, we bought it at Wayfair". She doesn't deny that it cost a fortune.

Aaargh!

(sorry, end of grumpy old git mode)

 

[2cv]

6 phone calls and innumerable lies from them later the money is at last refunded.

 

[CriftinsCampers]

Anytime I buy anything on internet I try my best to find out who the courier is first if it’s Hermes I then don’t proceed with the order there the worst company ever. Good luck Bill hope you get it sorted.

Snap!