Caravan and motorhome club insurance

[Pudsey Bear]

????

 

[Wrighpm]

What puzzles me is what the MOT has to do with a theft claim. It was stolen period. You did not leave the keys in it with the engine running.... which might be conceivably a reason for an insurance company to dispute a claim.
On the contrary you booked an MOT and drove legally to the MOT station.
I suggest the ombudsman route is a the way to go. Meantime I hope everyone reading this will boycott the company. We had a moho stolen (Transit mk7) and LV were fantastic. Sadly they no longer offer moho insurance.

 

[Geek]

Meantime I hope everyone reading this will boycott the company

I would strongly suggest this in any case.

They sell exactly the same policies that other brokers offer more cheaply because they don't have the overhead of the hefty commission paid to the C&MC.

And I seriously doubt that other insurance brokers offer the same level of indifference and incompetence

 

[CriftinsCampers]

What puzzles me is what the MOT has to do with a theft claim. It was stolen period. You did not leave the keys in it with the engine running.... which might be conceivably a reason for an insurance company to dispute a claim.
On the contrary you booked an MOT and drove legally to the MOT station.
I suggest the ombudsman route is a the way to go. Meantime I hope everyone reading this will boycott the company. We had a moho stolen (Transit mk7) and LV were fantastic. Sadly they no longer offer moho insurance.

See my post #12
Op has not replied to anyone recently, there’s almost certainly more to this than originally provided

 

[Wrighpm]

See my post #12
Op has not replied to anyone recently, there’s almost certainly more to this than originally provided

Agreed, it is hard to fathom how the insurance company would behave this way given what we have been told thus far. If 100% of story accurately portrayed I think Ombudsman would rule in favour of claimant.... getting reason in writing as suggested in post #12 is 1st step

 

[Okta]

I wonder if the insurance company are questioning whether the journey was only for the purpose of the MOT. Things they might be surprised by include a garage that doesn’t open until 10am and travelling at 8.30am to avoid traffic. Many of us find that time of morning particularly busy.

 

[Geek]

I wonder if the insurance company are questioning whether the journey was only for the purpose of the MOT. Things they might be surprised by include a garage that doesn’t open until 10am and travelling at 8.30am to avoid traffic. Many of us find that time of morning particularly busy.

I wonder if the insurance company got the correct information, if it went via those brokers.

 

[Pudsey Bear]

It would be nice if the OP actually kept us up to date now and then.