tonybvi
Full Member
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- 1,011
Today was the big day. After 3 months of waiting, over 20 visits from various engineers some of whom did a bit of work, some of whom didn’t, our full fibre to the premises (FTTP) was to be installed to replace our (if we’re very lucky) 4mbps “super fast” FTTC broadband. No such luck - the latest excuse is that they need scaffolding to get to the cable entry point on the house (this despite the fact that the same entry was installed by Openreach 3 months back to replace our old copper cable without the aid of scaffolding). Excuses over the past 3 months have been, after the engineers have turned up, we need a taller pole, we need a second pole, we need traffic management, we need an underground man as I can only do overground, we haven’t enough cable, we did the work on the wrong pole, the underground chamber is too wet, etc etc.
The logical approach would be to send out a surveyor, work out what needs to be done and how, then manage the project. This seems to beyond Openreach ability who just seem to send out any available engineer.
Not all is lost though as I am quids in because I have been paid compensation for every missed engineers visit (three so far) and every day that BT cannot provide the service I pay for so I now have a credit with them!
The logical approach would be to send out a surveyor, work out what needs to be done and how, then manage the project. This seems to beyond Openreach ability who just seem to send out any available engineer.
Not all is lost though as I am quids in because I have been paid compensation for every missed engineers visit (three so far) and every day that BT cannot provide the service I pay for so I now have a credit with them!