I worked as a courier for EVRI for 6 years, doing a rural round the same round every day 6 days a week, I had a5 star rating from 1000’s of customer reviews, because I actually delivered the parcels to the correct customer first time every time, this was with zero help from EVRI managers, until you work for a commonly like this and do the job, nobody can make comment other than if they don’t get their parcel, when you have a good relationship with your customers, you get to know when the lies the company tells its customers when customers have problems, the default lie that EVRI use is, it’s the couriers fault. When a parcel goes missing they will tell you it’s been attempted, it’s too large, the courier can’t find your address, all manor of reasons other than the truth, and all are to blame the courier.
Now I am not saying there aren’t bad couriers, as there are, allot. But the majority are good people doing a job with zero and I mean zero training, they have to use their own vehicles, often the parcels are not appropriate for the size of vehicle, I’ve been asked to deliver a dining room table and chairs before, then the customer gets a message saying the courier can’t deliver, believe me, 90% of the failed deliveries by EVRI are not the courier but management trying to make money off the courier,
We got paid for different sizes of parcels
Example prices
Postable 40p
Packet 60p
Standard 95p
Large/heavy 95p
The majority of parcels will come through the network originally banded correctly by the customer, then EVRI reband them to try and make more money by paying the courier less,
Towards the end of my time with them, the majority of my parcels were coming through as postable and packet, not a packet cannot weigh more than 1kg yet most were well over this but still banded as a packet, postable is self explanatory, or at least you would think so, but no EVRI will band something weighing 2.5 kg and a meter in length as a postable ask to make money, because here’s the best part, we the courier have to apply to have the parcel banded correctly, which you don’t find out about until the end of the month, which 9 times out of 10 you’ve guessed it, they reject. Leaving the courier out of pocket but the parcel delivered, so when your parcel doesn’t get delivered and you get a message blaming the courier, just remember, the chances are he/she has been ripped off or it’sa complete lie.
I have left now and I am currently out of work because I couldn’t stand to see customers getting a bad deal and myself out of pocket, I am currently trying to get nearly £3k back from them for money they’ve not paid me. How that corrupt company has got this far is beyond me,
Sorry for the long reply, but being on the other end of the blame game, it gets a bit annoying to see the courier always labelled the thief or useless, when in reality, it’s more likely the courier didn’t have it out it’s not correctly paid for.
www.thetelegraphandargus.co.uk
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