Technical help required / Rear wheel came off after dealer service!

[NorthernLoop]

Most garages i have seen use air tools and no torque settings, i always insist on doing my own wheels when after getting tyres fitted, there are still cowboys out there.

Main dealer though but yes I should have checked myself, I won't be making that error again!

 

[jagmanx]

Contact trading standards and the parent company of the garage and a suitable solicitor
Copies to all...and suggest an inconvenience payment and a refund of solicitor fees
Good luck

 

[NorthernLoop]

Contact trading standards and the parent company of the garage and a suitable solicitor
Copies to all...and suggest an inconvenience payment and a refund of solicitor fees
Good luck

I've been in touch with my insurance company and I have the legal costs under them. I am still waiting to hear back if they will repair the van so I need to wait. They have had the van for 12 working days and I've had ONE voice call, I chased them last Thursday and got some BS reply. Warned them if it wasn't repaired I would take legal action. No reply!!!!

If they don't I'll go to Fiat direct to raise the complaint and then go to my insurance.

 

[El radge]

No technical knowledge on this (or anything else) but why do companies have a default setting to say it wisnae me ?
Presuming it's not a huge cost for a garage to fix this ? Instead they play silly buggers , keep your van for 2 weeks, don't communicate etc
Guilty behaviour surely ?
Don't be shy in naming them

 

[NorthernLoop]

The cost is wheel hub £120, the Alloy £185 and the plastic wheel arch £120. £420 with the labour so I'm not sure why they didn't just want to make this go away. It is not like I've done this!

Fits Fiat Ducato Peugeot Boxer Citroen Relay Rear Wheel Bearing Q11-Q17L (06-On)

New Rear Wheel Bearing And ABS Sensor Ring Fits Fiat Ducato, Peugeot Boxer And Citroen Relay Q11 To Q17Light (2006-Onwards) SpecificationsSupplementary Article/Info 2: With Integrated Magnetic Sensor RingWeight: 4.0KGOuter Seal Diameter: 100.5mmInner Bearing Diameter: 42mmBearing Width...

coastalmotorhomes.co.uk

Won't name them until I know if they will/won't cover the costs.

 

[Pudsey Bear]

Naming and shaming can have penalties if there are any details not 100% correct, I'd take legal advice before proceeding.

 

[El radge]

Naming and shaming can have penalties if there are any details not 100% correct, I'd take legal advice before proceeding.

Vehicle got serviced , shortly afterwards wheel came off . Basic facts , you can say where the service took place . People can draw their own conclusions

 

[vintageb3]

The cost is wheel hub £120, the Alloy £185 and the plastic wheel arch £120. £420 with the labour so I'm not sure why they didn't just want to make this go away. It is not like I've done this!

Fits Fiat Ducato Peugeot Boxer Citroen Relay Rear Wheel Bearing Q11-Q17L (06-On)

New Rear Wheel Bearing And ABS Sensor Ring Fits Fiat Ducato, Peugeot Boxer And Citroen Relay Q11 To Q17Light (2006-Onwards) SpecificationsSupplementary Article/Info 2: With Integrated Magnetic Sensor RingWeight: 4.0KGOuter Seal Diameter: 100.5mmInner Bearing Diameter: 42mmBearing Width...

coastalmotorhomes.co.uk

Won't name them until I know if they will/won't cover the costs.

Never been a believer in the name and shame thing. Its your private business, deal with it in private...not on the internet. Sure, ask for advice, but take the high ground and deal with the company privately and in a business like manner. Even if they are not in return.

 

[RichardP]

This happened to us with our caravan. Picked it up after servicing and half a mile up the road the nearside wheel overtook us as we slowed for temporary traffic lights. Dealer held their hands up right away and sorted it out, offering to buy the van. That's how we ended up with our motorhome

 

[CriftinsCampers]

@NorthernLoop
In the first picture where are the small disk retaining screws? Or don’t fiat use them, or are they sheered off in the hub?
I am wondering if these were left off and the disk wasn’t fully seated when the wheel was refitted.
If it wasn’t flush and caught on the protruding lip of the hub then on the move that could have then seated properly and the wheel would be loose.

Now that you’ve perhaps prematurely involved your insurer you inevitably will have a marker that you’ve cost them money in processing a claim and you will have to tick the box in future years so your insurance may significantly increase even if they don’t pay out therefore you could now ask them to send a loss adjuster to go and inspect the hub and wheel.

Witness marks on the back of the disk might be a clue.

 

[NorthernLoop]

@NorthernLoop
In the first picture where are the small disk retaining screws? Or don’t fiat use them, or are they sheered off in the hub?
I am wondering if these were left off and the disk wasn’t fully seated when the wheel was refitted.
If it wasn’t flush and caught on the protruding lip of the hub then on the move that could have then seated properly and the wheel would be loose.

Now that you’ve perhaps prematurely involved your insurer you inevitably will have a marker that you’ve cost them money in processing a claim and you will have to tick the box in future years so your insurance may significantly increase even if they don’t pay out therefore you could now ask them to send a loss adjuster to go and inspect the hub and wheel.

Witness marks on the back of the disk might be a clue.

The disc wasn't damaged, the hub screw holes aren't really seen here as the handbrake is locked on. But when I did release the handbrake and move the disc around the hub screw holes are 1-2mm lower than the disc. The hub has dropped and that is what they are reporting at the moment, something in the hub has failed, causing the wheel to vibrate and thus the wheel coming off. Technical this is possible but also could be smoke and mirrors?

Can a wheel hub fail so quickly? 3-5 minutes? Were the wheels over torqued which caused this whole thing? But the hub and disc not aligning up does have a bit of yeah it could be.. and thus no covering costs?










I couldn't explain how part of the hub was inside the alloy snapped clean?, though if the hub did fail and drop then some of the load in on that part and the nuts?

 

[El radge]

Never been a believer in the name and shame thing. Its your private business, deal with it in private...not on the internet. Sure, ask for advice, but take the high ground and deal with the company privately and in a business like manner. Even if they are not in return.

So , not necessarily in this case , if a company does you wrong you wouldn't let other people know ?

 

[trevskoda]

Looking im sure its over torque with a hammer air gun, studs broke causing the wheel rum to force the centre ring/stub out.

 

[NorthernLoop]

Looking im sure its over torque with a hammer air gun, studs broke causing the wheel rum to force the centre ring/stub out.

I am starting to think maybe the hub did fail as the bolt holes didn't align back up after the wheel came off. The hub had dropped 1-2mm.

But all this could have happened after the wheel started to wobble!

Still waiting for a dealer update!

 

[Pudsey Bear]

Looking at post #31 in one of the pictures the hub looks very corroded so perhaps the bolts failed.

 

[NorthernLoop]

Looking at post #31 in one of the pictures the hub looks very corroded so perhaps the bolts failed.

The bolts were good and no sign of any lost threads on them.

I couldn't check the threads on the hub though.

 

[NorthernLoop]

If the hub had failed first you think you would need some load marks on the bolts as now the hub would have dropped a few mm and there would be damage to the nuts? Also in the inside of the alloy, you'd expect to see the bolt holes wider as the nut was moving about.

Hypothesis:

All 5 nuts were loose behind the hub cap, so the nuts came loose first. One/or more were under-tightened, and bolts started to come loose. The locking nut likely was the last one, as the wheel rotated then snapped as all load on this bolt.

So that is why I can see the marks on the inside of the alloy and the dust bracket damaged. I did see the wheel point 45 degrees outside of the van as I stopped. This is likely when the locking nut snapped and the wheel fully disconnected.