Nick-Mandy
Full Member
- Messages
- 334
After I brought my motorhome in 2020, I wanted a Towbar and extra Solar Panels fitted. I didn't go by friends recommendations, I used my own judgement doing background checks, visited the premises where the service was to be carried out, had a long chat with the owner, spoke to the fitters and checked out the service area. They are a long established local firm and basicially I couldn't find any reason to stay clear or go elsewhere.
I had the work done, no problems, everything worked fine.
About a year after the Solar Panels were fitted, marker lights and the high resolution rear brake light ceased to work. Did the usual inspections, fuse box, bulbs etc without any joy. I contacted various caraven and campervan dealers to check out the problem. One dealer found there was no power to a marker light, and like the other dealers, wouldn't touch the wiring issue any further because of it being a motorhome, where a caravan was deemed no problem.
The only option was to return to the dealership where I brought the vehicle from (£100 plus vat per hour). Apparently, and I checked with Elddis direct, electricial is only covered in the warranty for the first year. So I had no choice than to let the dealership loose to find the source of the issue.
I checked in at the service desk at 8am and after an hour a baffled electrician came out and said he couldn't find the fault, and it would take a few hours to locate and rectify. So by now I was really getting worried.
To cut a long story short, there were three issues. All connected to the tow bar and solar panel work being done. The electrician firmly believes someone had drilled through the roof (probably accidently), and into the ceiling loom, probably knowing this and waiting to see if there was any come back. A bracket was unnecessarily removed from under the vehicle to install the tow bar electrics, it was put back and a vital wiring loom was crushed in the process causing even more problems. At one stage the electrician thought he might end up taking the ceiling apart. Extremely worried by now.
Eventually all this was sorted but not until almost 6pm. Facing a huge bill of over £1k, I managed to sweet talked the service department (female I might add) into a very reasonable £540.
I have thought long and hard about complaining and maybe some sort of compensation from the company who fitted the towbar and solar panel, but decided against that as I really don't think I would get anywhere.
What would you do?
I had the work done, no problems, everything worked fine.
About a year after the Solar Panels were fitted, marker lights and the high resolution rear brake light ceased to work. Did the usual inspections, fuse box, bulbs etc without any joy. I contacted various caraven and campervan dealers to check out the problem. One dealer found there was no power to a marker light, and like the other dealers, wouldn't touch the wiring issue any further because of it being a motorhome, where a caravan was deemed no problem.
The only option was to return to the dealership where I brought the vehicle from (£100 plus vat per hour). Apparently, and I checked with Elddis direct, electricial is only covered in the warranty for the first year. So I had no choice than to let the dealership loose to find the source of the issue.
I checked in at the service desk at 8am and after an hour a baffled electrician came out and said he couldn't find the fault, and it would take a few hours to locate and rectify. So by now I was really getting worried.
To cut a long story short, there were three issues. All connected to the tow bar and solar panel work being done. The electrician firmly believes someone had drilled through the roof (probably accidently), and into the ceiling loom, probably knowing this and waiting to see if there was any come back. A bracket was unnecessarily removed from under the vehicle to install the tow bar electrics, it was put back and a vital wiring loom was crushed in the process causing even more problems. At one stage the electrician thought he might end up taking the ceiling apart. Extremely worried by now.
Eventually all this was sorted but not until almost 6pm. Facing a huge bill of over £1k, I managed to sweet talked the service department (female I might add) into a very reasonable £540.
I have thought long and hard about complaining and maybe some sort of compensation from the company who fitted the towbar and solar panel, but decided against that as I really don't think I would get anywhere.
What would you do?