Drove from Zaragoza to Benicarlo hoping to speak to Tambo about the replacement of the over bed reading lights, after the final foul up by Camper UK at Lincoln; they had external Valeters clean the M/home after the floor delamination repair, and the Valeters must have used a power washer on the roof ...
First overnight stop en route to the ferry, we had a damp duvet, and no reading lights because water ingress had blown the LED lamps ...
I had expected to have just a quick word with Tambo and to return for the fitting of new lamps, but he was in a right strop dealing with a German M/homer; initially he said to call back around 5pm, then said he was too busy, and that I should come back tomorrow, EARLY ...
I had just driven 150+ miles from Zaragoza, so my arrival was not exactly tardy! Were it not for the fact that I need his technical expertise, I would have told him that I would go elsewhere.
He may have been busy, but politeness costs nothing. I'll visit tomorrow after a night on the Benicarlo Aire and see if Tambo is in a better mood!
He worked from his house garage and Van prior to COVID, and was very helpful and innovative with his repairs, fixing problems that other Technicians had said could not be repaired, and he built a thriving business.
Since COVID, Tambo has moved into a purpose built Workshop, with an expanded Accessory Shop, but has lost the personal touch on which he based his business. He was a bit 'off' last year when I needed a new tap fitted - again I would have been quite happy to let him have a quick look to see what was required, and then return for a fitting appointment, but he no longer gives one a chance to explain the problem.Very sad lowering of customer service
Steve